Data Security

97bet Privacy Policy — Your Data Is Safe With Us

We believe privacy is a fundamental right. This page transparently explains how every piece of your information is collected, stored, and used on the 97bet platform.

Last Updated: January 2026
SSL Encryption
Not to Third Parties
Secure Storage
GDPR Compliance

Our Core Privacy Principles

The pillars of 97bet's data protection framework

Your identity is kept strictly confidential

Your personal information is used solely for account management and legal purposes. It is not shared with third parties for any other reason.

Industry-grade encryption

All your data is protected with 256-bit SSL encryption. Payment information is stored on a separate, secured server.

Collected with your consent

Information is collected only with your explicit consent at registration. You can opt out of marketing communications at any time.

Right to Access and Delete Information

You can view your collected data at any time and request its deletion whenever you choose.

Transparency in Cookie Usage

We only use essential cookies. Your consent is obtained before any analytics or marketing cookies are used.

Data deletion upon expiry

Once legal obligations are fulfilled, your information is automatically deleted after the designated retention period.

Important: By using the 97bet platform, you agree to this Privacy Policy. For any questions, please reach out to our support team.

1 Introduction

97bet is an international-standard online gaming platform built for gaming enthusiasts in Bangladesh. We offer a range of entertainment services including Sports Betting, Live Casino, and slots. The protection of your personal information — shared with us while using our platform — is our top priority.

This Privacy Policy ("Policy") applies to the 97bet website and all associated services. It clearly outlines what information we collect, why we collect it, how we use it, and the steps we take to protect it.

We comply with international data protection regulations and have deep respect for user privacy. Your trust in 97bet is our most valued asset — and we are committed to keeping it.

This Privacy Policy takes approximately 5–7 minutes to read. We encourage you to go through it fully to understand your rights and our responsibilities.

2 What Information We Collect

To provide a secure and fair service on the 97bet platform, we need to collect certain information. We only collect what is strictly necessary.

A. Directly Collected Information

  • Full name and date of birth (for identity verification)
  • Mobile number and email address (for contact purposes)
  • Current & Permanent Address
  • National ID card or passport details (for KYC verification)
  • Mobile banking number (for transactions)

B. Automatically Collected Information

  • IP Address & Device Details
  • Browser Type & Operating System
  • Platform activity logs (login times, game history)
  • Cookies & Similar Tracking Technologies
Data Type Purpose of Collection Mandatory?
Full Name & Date of Birth Identity & Age Verification Yes
Mobile Number Account Security & Communication Yes
National ID Card KYC & Financial Security Prior to withdrawal
Email address Sending Important Notices Optional
IP Address & Device Information Fraud Prevention Automatic

3 How We Use Your Information

Information collected by 97bet is used only for specific, transparent purposes. We never sell your data or use it without authorization.

  • To create and manage your account
  • To process deposits and withdrawals
  • For KYC verification and fraud prevention
  • To provide customer service and technical support
  • To send promotional offers and bonuses (with your consent)
  • To meet legal obligations
  • To improve platform quality and security

Our Commitment: Your data is never sold to third parties. You can opt out of marketing communications at any time.

4 Data Retention & Periods

97bet retains your data only for as long as necessary. Once legal obligations are met, your information is securely deleted after the designated retention period.

  • Active account data: retained for as long as the account remains active
  • Closed account data: 5 years from the date of closure (for legal purposes)
  • Transaction records: 7 years (as required by financial regulations)
  • Gaming history: 2 years
  • Cookie data: up to 12 months

All information is stored securely in internationally certified data centers. Unauthorized physical or digital access is effectively impossible, thanks to multiple layers of security controls.

5 Sharing Information with Third Parties

97bet never sells or rents your personal information to third parties. However, certain limited disclosures may occur in the following cases:

  • Payment Processors: Necessary details are shared with payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions
  • Legal Authorities: Information may be disclosed to government agencies pursuant to a court order or legal requirement
  • Fraud Prevention: Regulatory authorities may be notified in cases of suspected money laundering or fraud
  • Technology Partners: Contracted technology providers may receive limited data to operate the platform

Assurance: All third parties with whom information is shared are bound by strict confidentiality agreements with 97bet. They are not permitted to use or share that information for any other purpose.

6 Cookie Policy

The 97bet website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

  • Essential Cookies: Essential for login sessions and security — these cannot be disabled
  • Functional Cookies: Remembers your preferences (language, theme) — optional
  • Analytics Cookies: Used to improve the platform — requires consent
  • Marketing Cookies: To show relevant ads — requires consent

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

7 Your Rights

Under 97bet's Privacy Policy, you hold a number of important rights. Contact our support team to exercise any of them.

  • Right to Access: You have the right to know what information we hold about you
  • Right to Rectification: You can request corrections to inaccurate information
  • Right to Erasure: You may request deletion of your data where no legal obligation requires its retention
  • Right to Restrict Processing: You can restrict how your information is used in certain circumstances
  • Right to Portability: You may request a download of your collected data
  • Right to Object: You can object to marketing communications or profiling

Rights requests are typically responded to within 30 days. Complex cases may take a little longer.

8 Security Measures

97bet uses industry-leading technical and organizational measures to keep your data safe.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted
  • Two-Factor Authentication (2FA): An extra layer of security for your account
  • Firewall & DDoS Protection: Protected against server attacks
  • Regular Security Audits: Regularly reviewed by an independent expert team
  • Staff Training: All staff are trained in data handling
  • Access Controls: Only authorized staff can access data on a need-to-know basis

However, no data transmission over the internet can be guaranteed 100% secure. That is why it is essential to keep your account password safe and never share it with anyone.

9 Protection of Minors' Data

97bet strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any information from minors.

  • Any registration by a person under the age of 18 will result in immediate account termination
  • Any data collected from a minor will be deleted immediately
  • Parents or guardians who have concerns are welcome to contact our support team

If you become aware that a minor has created an account on 97bet, please notify our support team immediately. We will act promptly.

10 Privacy Policy Updates

97bet reserves the right to update or modify this Privacy Policy at any time. A clear notice will be posted on the website before any changes take effect.

  • For major changes, notice will be given 7 days before they take effect
  • Continued use of the platform after any changes constitutes acceptance of the updated policy
  • The "Last Updated" date at the top of this page will always reflect the most recent revision
  • Contact support if you need a copy of a previous version

Tip: Check this page regularly — especially after major updates, it is worth reading through the full policy once.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact 97bet's dedicated privacy team. Our support team is available 24/7, 7 days a week.

  • Live Chat: Live chat is available directly on the website — average response time 2 minutes
  • Email: [email protected] — responses within 48 hours

Once you submit a privacy complaint, we will conduct a thorough investigation and provide a written response within 30 days. If you are not satisfied with the outcome, you have the right to escalate your complaint to an international data protection authority.

Privacy FAQs

What Users Ask Most

Never. Under no circumstances does 97bet sell or rent your personal information. Only limited data is shared where required for payment processing or legal obligations, and even then, strict confidentiality agreements are in place.

Yes. Unless legal obligations apply (such as the 5–7 year transaction record requirement), you may request deletion of your data at any time. Contact our support team and action will be taken within 30 days.

You can opt out of marketing communications at any time via your account settings or by contacting our support team. However, important account-related notices cannot be turned off.

Your payment information is secured with 256-bit SSL encryption and stored on a dedicated, isolated server — completely separate from the main account database. This ensures your payment details remain protected even if another system is compromised.

KYC documents are stored in encrypted form in a separate, secured storage system. Only authorized compliance team members can access them for specific purposes. Documents are deleted 5 years after account closure.

Play Safe, Enjoy with Confidence

Your information is completely secure at 97bet. Register now and enjoy the best gaming experience in Bangladesh.

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